01Scope
This policy covers the use of the İstanbul Profesyonel website. Details on the processing of personal data are set out in KVKK Information Notice.
02When you visit the site
You do not need to create an account to view pages. Site files, including fonts, are loaded from our own server. If you give permission in the cookie panel, Google Analytics is loaded for visit statistics, and Google Ads and the Meta Pixel for ad measurement; these tools may pass the pages you visit, your device and browser information, your IP address and your ad interactions to Google LLC and Meta Platforms. If you do not give permission, these tools are not loaded; details and how to change your permissions are in Cookie Policy. The map on the Contact page is loaded only at your request: when you press the "Load map" button, Google Maps is loaded and your IP address, browser information and Google cookies may be passed to Google LLC (see KVKK Information Notice, Transfer).
Separately, on our own server we count, only as daily totals, how many times each page is viewed, which source visits come from (e.g. search engine, social media, campaign link) and the device type (mobile, tablet, desktop). This count does not use cookies or browser storage; your IP address or any information that identifies you is not stored, and visitors are not distinguished from one another. It therefore does not depend on your consent.
The hosting infrastructure may keep standard access logs (IP address, request time, requested address) for server security.
03Contact and project requests
The full name, phone number, email address (optional in the Contact page form), subject, description and selected products you send through the contact forms, the project request panel or the quote list form are stored in our database in order to respond to your request, and are viewed only by our authorized employees through the admin panel. Requests are not forwarded by email or to any third-party service; the contents of your forms are not sent to analytics or advertising tools either.
04AI Advisor
The questions you write to the AI Advisor are processed in your browser; they are not sent to our server or to any third party and are not saved. If an external artificial intelligence service is connected to the feature in the future, this policy will be updated.
05Search
Your search queries are sent to our server to retrieve product results; our application does not save these queries. Because queries appear in the address bar, they may be present in the hosting access logs.
06Quote list
The products you add to the quote list are kept only in your browser; they do not reach us unless you send them as a request. You can remove the list by deleting your browser data. For details, see Cookie Policy.
07Security
The forms use a security token that blocks forged requests, controls that limit automated submissions and abuse, server-side validation and text sanitization. Your IP address is not stored in plain form; only an irreversibly hashed version is kept, solely to limit abuse. The admin panel is accessible only to authorized users. No system can guarantee complete security.
08Retention and deletion
Request records are kept for as long as the processing purpose requires and for the periods set out in the relevant legislation; at the end of that period they are deleted or anonymized.
09Third-party links
WhatsApp, Instagram and Google Maps links open the respective services' own sites; the privacy practices of these services are subject to their own policies. No data is passed to these services by us unless you click the link.
10Contact
For your questions and applications under KVKK, you can use the application methods described in KVKK Information Notice.